HEAT DISCLAIMER: Our products contain extremely hot peppers. Heat tolerance varies from person to person. Please consume responsibly and keep products away from children and pets. Peppers on the Deck is not responsible for adverse reactions resulting from improper handling or consumption.

We accept returns only under the following circumstances:

• You received the wrong item.
• Your order arrived damaged during shipping.
• Your product has a manufacturing defect.
• Your order is incomplete.

If any of these situations apply, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

If your claim is approved, we may offer one of the following:

• A full refund
• A replacement product
• Store credit, when appropriate

Refunds are issued to the original payment method. Please allow 5-10 business days after approval for your financial institution to process the refund.

For food safety reasons, we cannot accept returns or issue refunds for:

• Opened products
• Used products
• Products returned because the customer did not enjoy the flavor or heat level
• Products damaged due to improper storage after delivery
• Orders with incorrect shipping information provided by the customer

If your package arrives visibly damaged, please take photos before opening it whenever possible and contact us within 7 days of delivery.

If your package is marked as delivered but cannot be located, please first check with household members, neighbors, or your local carrier. If the package still cannot be found, contact us and we'll work with you to determine the best solution.

Orders may be canceled before they have shipped.

Once an order has been shipped, it cannot be canceled.

If you have any questions about your order or need assistance, please contact us at:

Peppers on the Deck
Email: chris@peppersonthedeck.com

or natalia@peppersonthedeck.com 

We strive to respond to all inquiries within 1-2 business days.